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White House Landing Page – Video Critique

White House Landing PageThe White House landing page is the page you see when you visit their site (for the first time). They use a so-called welcome gate to direct new visitors to the landing page.

The goal is to get people to join their emailing list.

And to be honest, the page is quite okay. But it could be better and here are some ways they could increase their conversion.

How to Attract More Customers – Video Interview with Dov Gordon

Dov Gordon

Dov Gordon helps businesses attract a steady and predictable flow of new customers.

This is a part of the Secrets of The Marketing Experts interview series.

The chain of marketing starts with attracting customers. And that’s exactly what Dov Gordon helps businesses do.

Dov Gordon is a respected marketing consultant whom even other marketing experts go to for advice. If you don’t know him already, you will remember him after this interview.

In the interview Dov shares his approach that he uses with all his clients; three steps that are sure to help every business.

So, if you want a steady and predictable flow of new customers, check this 25 minute video interview…

3 Strategies for Email Marketing and How to Succeed with Each

3 Strategies to Email Marketing

The three strategies to email marketing can all work well, if your copy is good. photo: Glen Edelson

Email marketing has the highest response rate out of any marketing method.

Does that mean spamming works? Well, someone has to buy something from spammers, otherwise they’d become extinct.

But there’s spamming, and then there’s quality direct email marketing.

The latter is one of the best strategies to market B-2-B products and services, but B-2-C businesses can learn a lot from it too.

It might not be right for you. Maybe content email marketing works better for your business, but understanding the principles behind the other two email strategies will make a huge difference to your success.

So, here are the three strategies to email marketing, how to figure out which is best for your business, and how to succeed with each.

Review: Fascinate – Your 7 Triggers to Persuasion and Captivation

Fascinate by Sally HogsheadFascinate by Sally HogsheadFascinate: Your 7 Triggers to Persuasion and Captivation by Sally Hogshead

Rating: 5/5

Ever wondered how to capture people’s attention completely? Or why you sometimes lose track of time?

The answer to both is fascination.

What is it? Fascination is powerful attraction that captures your attention and focus.

Why should you care?

Fascination is the best tool you have to get your message heard.

If you want to be good at copywriting, you need to understand how to fascinate people.

If you want to write captivating headlines, you need to make them fascinating.

If you want to be fascinating in your personal life or at work, you need to understand the seven triggers.

But the one question remains: What is fascinating and how do you write/become more fascinating?

Stockmann Syndrome – Don’t Try this (Landing Page) at Home

Landing Page Conversion

You can’t always hit the bulls-eye, but you’ll always do fine with these three landing page principles. photo: ##Erika**

Landing pages are a cornerstone of online marketing, but sometimes even large companies forget how to build effective landing pages.

Stockmann is the best known and most prestigious department store in Finland. They’ve been around for 125 years and their special sale is an event people wait almost religiously.

Their marketing is usually really good, but the other day I stumbled onto their opt-in email list landing page. All the three basic elements of an effective landing page were wrong.

I could not believe they could go so wrong with their marketing. But so does many other major companies all around the world.

If you follow these three basic guidelines, you’re landing page will get at least an average conversion. But if you forget even one of these basics, your conversion will sink.

How to Sell During the Sale Season

Almost every store has a sale going on now. And every customer knows to expect sale prices.

This is the time of the year when all the old products are dumped on people looking for bargains. Quality seems to be irrelevant to many, as is the necessity of the product they buy.

You find what you’re looking for” is one of my favorite sayings. And it’s clearly demonstrated by millions of people during the few weeks after Christmas.

You look for “something”, so you find “something”. When you don’t have any particular need you’re trying to fill when shopping, you’re likely to buy just to have fun.

There’s nothing wrong with buying just for the fun of it. So, why should you as a sales person think so? This is the easiest time of the year to sell any consumer goods.

More than ever concentrate on the time constraint in your sales pitches. Talk about the sale price. And most importantly induce emotions.

All purchases are emotional, but some more than others. When you’re looking for a bargain, you’re looking for something that will make you feel good.

So, sell the good feeling more than anything else. How do you do that? Here are a couple of ideas.

  • Talk about all the fun/joy your product can create. The primary reason for shopping for bargains is that they’re fun (it’s fun to get something cheaply).
  • People value convenience a lot when they’re looking for a bargain. So, if your product can make their life easier, emphasize that. And make the purchase really easy; don’t try to sell complicated service subscriptions or anything like that.

Since everyone’s wallpapering their store’s with sale posters, you should do something else as well. You may get customers in with those posters, but many will walk by because they’re not special.

Use your imagination with store windows to make everyone stop at your store. Offer something people don’t normally get. A stand-up comedian could be a great way to attract customers in. If that’s not appropriate for your business, then do something else. Just make the sale season about something more than bargains.

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What’s Wrong With Telephone Marketers and How To Do It Right

I received a call from my cell phone operator today. During the call I nearly fell from the chair I was sitting on. I genuinely had to use all my will power not to burst out laughing.

If I have spare time, I do sometimes listen to what telephone marketers are selling. I never buy anything from them, but it’s interesting to hear their attempts of selling to me. This time I had the time to listen but I was also interested to hear what they had to sell. I’m already their customer so I expected them to make a reasonable offer. In the end they cut my phone bill in half making it worth my time.

So, what made this call so funny. The guy used words like, “umm”, “wait”, “I can’t remember”, “hold on”, “ou”, etc. almost as much as all other words combined. Really. I enjoy exaggeration, but I don’t need it in this case. The guy was completely lost. Maybe I was his very first call and his manager was breathing down his neck, but still it wasn’t good.

The only reason I listened to him for more than five seconds, was that I made the decision to listen before answering the phone. I haven’t listened to telephone marketers in a long time and I was curious to hear if they had learnt something. No, they haven’t…

Why telephone marketing is difficult

Selling over the phone follows the same rules as all selling. But some serious limitations apply. It’s easy for the prospect to just hang up. Obviously you can tell a sales person in a store you’re not interested, but it’s not nearly as easy as it is to end a phone call.

Most important difference is that during a phone call your voice is all you have. Face-to-face you can say “umm” without sounding like a moron, because you can compensate with everything else you do. But over the phone your voice and words are you. When you say “umm” you are “umm”.

People expect telephone marketers to be annoying. So, they get annoyed the instant they understand they’re getting a call from one. You have no more than a couple of seconds to justify your call. Or the prospect will decide not to buy, regardless of what you have to sell. You will still have a slight chance of selling to them, but it’s a stretch.

Avoid the immediate hang-up

So, the opening is the key. There are a few ways you can avoid prompting a hang up.

  1. Ask a question that implies a benefit to the prospect. “Do you want to save at least 30% off from your phone bill?” Of course everybody wants that and only the people who have a principle not to buy over the phone will hang up immediately.
  2. Make a clear offer the prospect wants. “I can save you 30% off your phone bill.” Again only the people with principles against telephone marketing will hang up.
  3. Ask them to take part in a short survey. “Could you please answer 3 questions about your telephone operator? It’ll only take 60 seconds.” (Note the use of “60 seconds”. “One minute” doesn’t sound as precise.) People are more likely to take part in a survey than to listen to sales pitches. If you don’t tell them you’re going to offer something to them, they may get really angry. So, add, “If you do answer the questions, I can offer you a discount from our prices.” It may even create desire to get the discount. The need to work to get it makes it seem more authentic to the customer. Additional benefit is that you gain knowledge of the customer’s situation. And you can do some market research at the same time.

How to ask questions and explain your offer

There are six rules to how you should handle the actual conversation.

  1. Rehearse your lines. As said before: your voice and words are you. If you don’t know what you’re saying, you’ll sound like an idiot.
  2. Make simple questions. People don’t want to be challenged into a chess-like straining of their brain. They’ll get frustrated the moment they need to really think about an answer.
  3. Forget conditional offers. “As long as you only wear pink trousers on Mondays, you’ll receive a complementary tennis ball.” ;) In other words: if something happens then something else happens. If it takes more than a second to understand, your offer is too complicated to be sold over the phone.
  4. Forget special services. “We can send someone to measure your beard’s thickness to know exactly which razor is best for you.” People want time to process complicated offers and time is the one thing you cannot offer if you’re a telephone marketer. KISS: Keep It Simple Stupid.
  5. Ask for a minimal commitment. “To get your new phone fly to Zimbabwe. Find a guy called Fratameeá. Give him an ice-cube and in return you’ll receive your new phone.” ;) Anything more than a simple “yes” is too much to ask over the phone.
  6. Rehearse your lines. I know this is a duplicate. But it’s the one thing that telephone marketers never seem to understand. You are not fluent enough to sell without a script. You don’t necessarily need a word to word script to everything you say. But your questions, (your common) answers, and offers need to be fluent. Your voice and words are you. If you stumble even a little, you’re screwed.

If you mumble or use complicated expressions during a phone call, your prospect cannot understand you. You need to articulate clearly and ask understandable questions. Otherwise understanding you becomes a chore. Nobody wants to work to understand what a telephone marketer is saying to them.

Do you listen to telephone marketers?

I’d like to hear what you think about telephone marketers. Do you hate them? Do you buy from them? How would you sell over the phone? Share your thoughts in the comments below.

Why TV Advertising is a Waste of Money

It’s easy to spend your marketing budget

Tv advertisements are the easiest way to spend your marketing budget. Even if you need to spend $10 million it’s easy with a TV advertisement. Just call an advertising agency and tell them you have $10 million to spend for advertising. They’ll take care of it in no time. But they wouldn’t have a job unless it was effective, right? Well I’m saying TV advertising is a waste of money.

Why TV advertising can work

A TV advertisement works only if there’s someone watching it. During the commercial breaks people run off to the refrigerator or the toilet. And those who stay at their couch don’t want to see the commercials. So, they’re not really paying attention. Every advertiser knows this and yet they spend millions of dollars into content no one wants to see.

The idea, as all the same people would point out, is to create familiarity. People intuitively believe a familiar product is superior to a strange one. So, when you go shopping and see a line of cereals you like the one you’ve seen before. This works even if you don’t remember seeing the ad. So, TV advertising can work because of the benefits of branding. And for a select few it’s effective (see a list later in this post).

The ROI of a TV advertisement

Calculating the ROI (Return On Investment) for advertising is difficult if not impossible. And in my opinion you shouldn’t even try to calculate the ROI for marketing (I’ll explain why you shouldn’t calculate the ROI of marketing in another post). But for the sake of this post I’ll use the idea of ROI to demonstrate the idea.

Lets say you spend a million dollars for an ad. 10 million people watch TV when it’s aired. You only spent $0.1 per viewer! So, 10 million people buy your product and you make $1 profit from each purchase. You just made a profit of $9 million! A 900% ROI! Unfortunately that’s not realistic and everybody knows it. Often only a few percent of the people watching are potential customers (why have I seen a thousand tampon commercials?). And only a few percent of those will actually buy your product. Here’s how it changes the calculation:

  • You spend $1 million for an advertisement
  • 10 million people see you ad
  • 5% of them are potential customers
  • 5% of the potential customers buy your product
  • You make $1 for each purchase
  • 25.000 people buy your product so you make $25.000
  • You lose $975.000
  • Your ROI is -97.5% on your fancy TV advertisement

The 5% may be too pessimistic so lets make it more promising. Lets say 20% of the people who actually see your ad are potential customers. And 20% of them buy your product. Your ROI is still -60%. You lost $0.6 million. To break even the percentages should be over 30%. For some products like cereals that’s possible, but if there are 5 cereal commercials back to back they can’t all get 35% conversion.

When should you use TV advertising

As I said earlier there are situations where TV advertising can create a good ROI. But some of these conditions always need to be met:

  1. A TV show has a specific viewer demographic. And it’s identical to your customer demographic. So, if you sell fly fishing equipment it might be a good idea to advertise during a fly fishing TV show. But only if the viewers actually buy new fly fishing equipment from you because of the advertisement.
  2. Your profit margin is large enough to cover a small conversion percentage. Real estate agencies use TV advertising quite often. They can get a good ROI because even a single sale is worth a lot to them.
  3. A strong brand is especially valuable in your industry. The marketers of car manufacturer’s now how valuable it is to have a strong brand. And that’s how they can justify a pitiful ROI.
  4. A TV advertisement is the only way to reach your potential customers. A cereal company is an example of this. Many enough people buy cereals to justify an expensive ad campaign. And more importantly cereals is a repeat purchase; people can buy cereals many times a month.
  5. You want to win a marketing award in the TV advertisement category. If you do win you’ll be able to tell your boss and/or your potential customers that you won an award. So creating TV advertisements for your boss/clients is a really good idea if you’re in the business of creating TV advertisements :)

None of the examples above are actually rational

As compelling as the examples may sound, they’re not thought through. It’s true the ROI could be positive (you make a profit from your investment). But you’re still wasting your money! Or at least you should think about a few more aspects.

  1. The fly fishing equipment company would get a significantly better ROI by advertising in fly fishing magazines and in internet forums. They could create a content marketing campaign that would reach more people interested in their products. And they would reach their target audience at the time when they’re looking for information.
  2. Some major real estate agencies have already stopped using TV advertisements because of the poor ROI. They’ve realized they get a better ROI if they concentrate their marketing on the internet. They use traditional advertising methods with content marketing methods. And most importantly they reach their potential customers at the exact time when they’re looking for a home. One company I know of uses ads that say, “Click to see the most viewed home at *your city/country*”. I’m sure most people don’t want that house, but they’ll remember the website and go there when they’re actually looking for a home.
  3. I have to admit that car manufacturers need a strong brand and a TV advertisement is a good way to accomplish that. I’d still spend much of the marketing budget in content marketing. People look for information about cars on the internet. If you’re the car manufacturer who answers the questions your potential customers have, you gain their trust. And if you really want to be on TV then be in the TV show when people are watching their heroes. Product placement is already becoming a part of the writing process of a TV series. That’s because smart marketers understand the value of it.
  4. An average cereal company can’t really use content marketing because no one looks for information about cereals. But if you’re selling a healthy alternative you have more options. Websites, blogs, and forums about health, food, etc. would all be good places for advertising. Or you could also pay for a good placement in health food stores to create brand awareness in your niche target audience.
  5. If your goal is to win a TV advertising award you need to create a TV advertisement. Nothing to add to that…

So in short: spending your TV advertising budget in content marketing usually creates a better ROI. That’s because TV advertising can never be as focused and targeted as online marketing. But to be perfectly honest I do believe TV advertising isn’t always a waste of your money. But the odds are on my side: only a small percentage of the readers of this post can justify a TV advertising campaign worth $10 million. Or am I wrong?

What do you think?

I’d love to hear what you think about TV advertisements. Do you pay attention to the commercials? Would you use TV advertising with your product and why? Do you believe a TV campaign is more effective than a content marketing campaign? Share your thoughts in the comments below.